Forms of Payment:
-NO LONGER ACCEPTING CHECKS
Payment is due at the Beginning of each scheduled cleaning. If payment is not turned in the day of the cleaning, Late fees will be assessed. The 1st day there will be a late fee of $10 or 20% which ever is greater.. Each day after there will be a $5 late fee added each day until the invoice has been paid in full. No exceptions.
- I have a great staff. I have 2 great team members! 1 is a manager the other is her helper. Meaning there is a manger at each job.
- I will not hire any one that I would not allow into my own home or around my own children. I understand that we are going into you personal space & that is important to my company.
- I do not rush my staff to clean.
- I am insured, meaning there are certain things we can do & not do (some are listed in the terms & conditions below.
Terms & Conditions
-Power & water must be on
-Adequate heat & a/c air must be on while the staff is cleaning.
-AC must be lowered the day of cleaning during summer & Heat must be lowered during winter months
-We do NOT clean: blood, vomit, mold or animal feces.
-We do NOT clean MOLD. ---Please note. ---Mold can STAIN.
We do not carry any products to clean mold, get rid of mold, or remove mold stains. Our insurance does not allow us to clean or deal with mold in any circumstance.
-We do not carry any products to clean grout or remove grout staining.
-We do NOT turn on the water or turn off water at the controls
-We do NOT flip the braker.
-Insurance coverage will not allow us to wash walls as it is a risk to damaging paint
-we cannot move appliances or furniture as it is a risk in damaging floors or possibly injuring staff
-we cannot use anything other than a 2 step-step ladder. Our staff has cleaning extenders for hard to reach areas.
-If you have animals please let us know ahead of time.
Animals must be put away during cleaning if they will try to get out when staff is entering or exiting the home, or if the animals are aggressive.
We cannot feed, water or let animals in or out of the home/cages
-We will not be held responsible if animals get out while staff is trying to enter or exit the home with cleaning supplies/equipment.
-Small area rugs are picked up, shaken, folded & set out of the way when staff is vacuuming & moping the floor.
Rugs will not be put back down on a wet floor
-If arguing arises while staff is in the home, the full amount will be charged for the cleaning & staff will leave for safety reasons.
-Trash is left in the proper receptacles, or will be left in garage if no receptacle can be found. Trash is not taken with the staff nor are we responsible for trash haul off.
-Ovens must be ran with the self clean oven the night before the staff arrives. We do NOT use any type of Easy Off as it is a liability. *If you do not have self clean oven please advise when scheduling appointment for further instructions
-Clothing must be washed & dried & sorted before staff arrives. Staff with hang, fold & put away. Insurance does not cover to operate washers, dryers or dish washing machines.
-We do not use bleach, we have other products that disinfect.
-Payments are due at the time of the cleaning. Payment is due in full at the beginning of the appointment. *Please see forms of payments above & late fees
-We do not replace light bulbs, drip pans, air filters, we do not take down curtains, etc.
-We cannot take down light fixtures, if you need them cleaned please take them down for the staff to clean. Home owner will be responsible for hanging the fixtures back up
-Please give at least 24-48 hours notice if you need to cancel or reschedule. This provides us time to pick up another job. Our staff having enough hours each week is very important.
-If you are displeased with the quality of your cleaning please notify us with in 24 hours of your appointment so action can be taken.
If you have any questions or concerns please call 832-260-1115